All freight shipments are curbside. This means the carrier will drop it off on your property but cannot deliver inside your home, garage, kitchen, etc.
Full insurance is included in all shipments.
Tracking number(s) are provided via email within 1-2 business days* after the date of the order is placed and after which:
- Items shipped via FedEx Ground may take up to 2-4 business days* after processing date.
- Items shipped via FedEx Freight, or similar freight carriers, may take 3-5 business days after processing date
Large and Heavy Shipments - LTL Shipments
Large deliveries such as ranges are shipped via LTL Shipments (Less-than-truckload).
Your tracking number will show the date your order arrives at the local distribution facility.
Once at the local distribution center, the carrier will then call to schedule a delivery appointment - a person must be available at the time of delivery to sign and accept the shipment. Additional charges may apply for reschedule deliveries, or if the shipment is refused without a valid reason. A person 18 years or older must be present to accept and sign for the delivery.
Free shipping applies to the 48 continental/contiguous United States.
We do not ship to PO Boxes.
We do not ship to Alaska, Hawaii, Puerto Rico, Guan, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands or any international destination including Canada.
Before signing for the shipment and releasing the driver, please carefully inspect the shipment for any visible damage. Open the boxes and inspect the products (Countertops, chimney pieces, etc.) for damages or missing parts. If damages are found, reject the shipment and ask the driver to take it back, or note the damages on the Delivery Bill before signing for the shipment and releasing the driver. Contact firstname.lastname@example.org within 48 hours of receiving or refusing a damaged shipment for further instructions.
*These are estimated time intervals and are dependent on Ship To location
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card it will ship within five business days from the date of your order.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out.
If you do not receive tracking information from us within six business days of your order feel free to follow up with us at email@example.com.